IKross Return Policy
Your Satisfaction, Our Commitment

At iKross, we want you to be completely satisfied with your purchase. If, for any reason, you wish to return a product, this policy explains how we handle returns.

1. Eligibility for Return

To qualify for a return, your request must meet these conditions:

• Time Frame: Return requests must be made within 15 days of receiving the product.
• Condition: Products must be unused, in original packaging, and in the same condition you received them.
• Proof of Purchase: A valid order receipt or invoice is required.

2. Non-Returnable Items

Some items cannot be returned. These include:

• Gift cards or vouchers
• Products damaged due to misuse or unauthorized modifications
• Personal hygiene items once opened

3. How to Request a Return

To initiate a return, follow these steps:

• Contact our support team at support@ikross.com with your order details.
• Provide photos or descriptions of the product issue, if applicable.
• Our team will review your request and guide you through the return shipping process.

4. Return Process & Timeline

Once your return is received and inspected:

• Approved returns will be processed within 5-7 business days.
• Refunds, if applicable, will be issued via the original payment method.
• Shipping costs are non-refundable, except in cases where iKross shipped the wrong item or the product is defective.

5. Exchange Option

If you prefer an exchange instead of a return, contact us within the return eligibility period. Exchanges are subject to stock availability.

6. Contact Us

Questions about returns or exchanges? Reach out:

• Email: support@ikross.com
• Phone: [Your Customer Service Number]

We are committed to ensuring a smooth and transparent return experience for all our customers.