iKross Refund Policy
Your Satisfaction, Our Commitment
At iKross, we strive to ensure that every purchase meets your expectations. If, for any reason, you are not fully satisfied, this policy explains how we handle returns and refunds.
1. Eligibility for Refund
To qualify for a refund, your request must meet these conditions:
- Time Frame: Refund requests must be made within 15 days of receiving the product.
- Condition: Products must be unused, in original packaging, and in the same condition you received them.
- Proof of Purchase: A valid order receipt or invoice is required.
2. Non-Refundable Items
Some items cannot be returned or refunded. These include:
- Gift cards or vouchers
- Products damaged due to misuse or unauthorized modifications
- Personal hygiene items once opened
3. How to Request a Refund
To initiate a refund, follow these steps:
- Contact our support team at
support@ikross.comwith your order details. - Provide photos or descriptions of the product issue, if applicable.
- Our team will review and guide you through the return shipping process.
4. Refund Process & Timeline
Once your return is received and inspected:
- Approved refunds will be processed within 5-7 business days.
- Refunds will be issued via the original payment method.
- Shipping costs are non-refundable, except in cases where iKross shipped the wrong item or the product is defective.
5. Exchange Option
If you prefer an exchange over a refund, contact us within the refund eligibility period. Exchanges are subject to stock availability.
6. Contact Us
Questions about refunds or exchanges? Reach out:
- Email:
support@ikross.com - Phone:
[Your Customer Service Number]
We are committed to ensuring a smooth and transparent refund experience for all our customers.