IKross Customer Service Policy
Your Support, Our Commitment

At iKross, we prioritize your satisfaction and aim to provide the highest level of support. This Customer Service Policy explains how you can reach us, the assistance we provide, and what you can expect when contacting our team.

1. Customer Support Channels

You can contact our customer support team through the following methods:

• Email: support@ikross.com
• Phone: [Your Customer Service Number]
• Live Chat: Available on our website during business hours.

2. Response Time

We strive to respond to all inquiries within 24–48 hours on business days. Queries received on weekends or holidays will be addressed on the next business day.

3. Types of Assistance

Our customer service team can assist with:

• Order inquiries and status updates
• Product information and guidance
• Returns, exchanges, and refunds
• Technical issues related to our website or services
• General feedback and suggestions

4. Customer Responsibilities

To help us assist you efficiently, please:

• Provide accurate and complete information regarding your inquiry
• Keep your order or account details handy
• Communicate respectfully with our support team

5. Feedback & Improvement

We value your feedback and use it to continuously improve our products and services. You may provide feedback via email or through our website contact form.

6. Contact Us Anytime

For all support requests, reach out to our customer service team:

• Email: support@ikross.com
• Phone: [Your Customer Service Number]

We are dedicated to ensuring a smooth, timely, and helpful experience for all iKross customers.